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Archive for the ‘Project Management’ Category

The ability of Project management to effectively deal with the management of change has made it of increasing importance to organizations. It is the not only the project based organizations but the other organizations too are beginning to realize that the traditional form of management cannot deal with the dynamics of projects. The chaos of today’s working environment cannot be dealt with efficiency with the traditional management. Even growing number of managers and academics feel that the project management process is best suited to handle the dynamic change that we come across in our day to day activities.

Time for Project Management has arrived, as the modern approach to handle projects and changes. Projects are more than ever becoming a fact for businesses and Project management a tool that spearheads success. With the projects becoming more complex, project management as a systematic approach provides a carefully planned and organized effort to accomplish a specific one-time effort. As projects often involve high costs and risks, it is imperative for organizations to have experts manage them. It is a clear cut fact that skilled project professionals get a competitive edge for taking the project to a successful closure.

PMP® certification amongst the project professionals have gained popularity as it has a created a benchmark wherein organizations consider certified project managers apt to manage projects. Getting PMP® certified by PMI® is a good career choice leading to numerous advantages. PMP® Certification offered by Project Management Institute (PMI®), addresses the requirements of project managers in communication management, integration, quality, cost, human resources, risk and time. PMP® Certification Preparation and training as in other professions is required and demands rigorous preparation.

With the changing role of Project Managers and project professionals the importance of PMP® certification and Project Management training has gained a lot of ground and popularity. Project Management is a skill that must be learned and today there are a myriad training opportunities and choices available but the need to identify the right one is important. A project manager needs to possess number of talents in order to achieve project goals and success.

AstroWix a Registered Education Provider of PMI® provides Project Management training to help professionals with the PMP® Certification, from PMI® USA. AstroWix assists in preparing different candidates in identifying their strengths & weaknesses and improve various skills that are required for successful project management. AstroWix is one of the few recognized names to help candidates successfully write PMP® certification exam with a pass success rate of 100%, which is far above the average.

To know more about PMP® Certification Preparation, Project Management Training Visit: – www.astrowix.com

Oooh – project management. Everyone talks about project management but what is it? Isn’t project management just organizing your little work to get the big work done? Isn’t project management really just a series of events to create some thing, by some point, way off in some hazy future? Not really.

To define what project management is we first need to define what projects are. A project, technically, is a short-term endeavor to create a unique product or service. A project, in practical terms, is an assignment or undertaking to create a deliverable that satisfies the mission of the project customers.

A project is a set of activities to create something that is outside of your day-to-day operations. A project creates a unique deliverable. For example, if your organization develops game software the actual creation and development of the code is a project. The manufacturing of the CDs, the Internet delivery, and the technical support you provide to your customers is part of maintenance and operations.

The difference is that one set of activities creates a unique deliverable while the other centers on organizational process, day-to-day business, and support of the organization’s mission. This is true in disciplines other than IT: consider designing a car versus manufacturing a car. Consider writing a book versus printing a book. Consider building a skyscraper versus maintaining a skyscraper.

Projects have budgets, deadlines, and an agreed set of requirements for the deliverable to be accepted by the customer.

The United States of Project Management

In my project management seminars I like to say that this point in the room represent our current state; this is where our organization is today. We have some opportunity that we’d like to seize. We have some problem that we’d like to solve. Or there’s technology that has leapfrogged our current equipment so we need to improve our technical attributes. Where we are now is our current state.

Then I’ll stroll to a distant part of the room. This new location represents where we want our organization to get to. This describes our desired future state. Can you imagine how great our organization would be once we reach this destination? Can you imagination the problem solved, the seized opportunity, or the new technology and how it makes our business better? This spot represent our desired future state.

The only way we can get from right here, our current state, to our desired future state, which is way over there, is through project management. Project management is about planning, doing, and ensuring that we’ve followed our plan. Here’s a key thought: the only way we can do project management, effective project management, is to know where our desired future state exists.

Effective project management is built on a solid foundation of planning. Then the project team must execute the work according to plan. And the project manager must control the work to ensure that the project plan was followed. Plan. Do. Check. React. Project management, quite simply, is knowing where we’re going, planning on how we’ll get there, and then delivering on the promises within the plan.

Projects, all projects, have constraints. Have you every inherited a project that had to be done by a given deadline? Remember the Y2K scare that turned out to be the Y2-OK yawn a few years ago? It was real tough to move that deadline. January 1, 2000 was coming ready or not.

Or have you ever managed a project that had a preset budget? Regardless of how long it took your project could not, must not, spend more than $750,000. Or else. A pre-set budget may be calculated on how much cash is in the bank account, the expected return on the project investment, or some other magic formula like the time value of money. The point is, a pre-set budget is constraint.

Finally, you may have faced a project that had some very steep requirements. Are you a public company? Then you’ve dealt with the Sarbane-Oxley Act. Or if you’re in health care you’ve dealt with HIPAA. Or the regulations you may have to follow in pharmaceutical, construction, manufacturing, and countless other industries.

You may also have worked with a customer that said, “I don’t care how much it costs or how long it takes. I need the product to do this.” (Those are my favorite kinds of customers, by the way.) These steep requirements are part of the project scope and in order for the project to be successful the project scope has to be met.

You’ve just read about the triple constraints of project management: time, cost, and scope. The triple constraints of project management are collectively called “The Iron Triangle.” Imagine an equilateral triangle. If you don’t want to imagine take a look at Figure 1. The bottom of the triangle represents scope, another side represents cost, and the last side represents time.

In order for the project to be successful the project must remain an equilateral triangle. In other words, you can have a gigantic scope, and puny budget, or a weak schedule. For a project to be successful each side of the Iron Triangle must remain in proportion to the other sides. If your customer wants a scope that’s so big (hold your arms out real wide). And their budget is only this big (now bring your arms in real close together). A big ol’ scope and tiny little budget means just one thing: it ain’t gonna happen.

The same is true with the schedule. There must be enough time to plan and execute the project in order to achieve the project’s scope. Unrealistic expectations on the schedule usually leads to waste, rework, frustrations, and a decline in morale. In some instances this may also lead to cheap tequila.

Capturing The Picture

I like photography. I like to look at pictures, take pictures, and mess with filters, lenses, and light meters. In order to really capture a good photo, I’ve learned, you have to see the developed photo in your mind’s eye. You have to look at your environment and see how it’d look once the film’s been developed or the image is printed on your color laser printer. You have to see into the future in order to capture the present in your camera. You must have vision.

Being a project manager really isn’t that different. A project manager must have vision for what the project is to create. The project manager inherits the vision from the key stakeholders, the project sponsor, or even management. In order to plan for the project work the project manager must envision what the end result of the project will be. Like taking a photo, a good photo, the project manager has to study, observe, and see the end result of the efforts before the work begins.

Another way to look at your new friend the Iron Triangle is to imagine the photographer’s tripod. If you’ve ever worked with a tripod (hopefully with a camera on top) you know the secret is to have the tripod balanced and level. In fact, some camera tripods have a level built into the head so you know when it is level. A level tripod ensures that the photo’s horizon is flat; it makes a goofy picture when the ocean is slipping down to South America.

Now imagine that one leg of the tripod equates to scope, another to time, and the last is cost. We agree that the tripod has to be balanced to take a good picture, just like a project has to have balance to be successful. If any leg of the tripod is extended more than the others the tripod is off-balance – just like your projects.

Some tripods are nice and heavy. A heavy tripod helps when you’ve taking a photo in the middle of a river or you’re fighting a wind storm. The trouble with heavy tripods is someone has to carry them. What some photographers do is carry a light tripod and then suspend their camera bag under the tripod to fend off any shakes. A neat trick.

In project management what’s keeping your project sturdy? Imagine that the area within the three leg

s of the tripod represents quality. If any leg of the tripod is out of balance then quality is likely to suffer. Quality is in proportion to the amount of time, cost, and scope available for the project deliverables. When one angle of the project suffers so does quality.

What good is a project’s deliverable if the project is finished on time, but the product or service doesn’t work as promised? Or if the project manager has spent all of the money but didn’t create all the promised deliverables? Quality is affected by the balance of time, cost, and scope.

Following this snappy analogy of photography, what kind of camera would you like to put on top of your tripod? If you’re like me, I bet you’d like a digital SLR, capable of 12 megapixels, and a few gigs of memory for your digital photos. Of you could rely on a manual 35mm camera, with slide film, and a nice set of filters.

But wouldn’t you have better photos with the 12 megapixel digital camera? Not necessarily. Just because you have a fantastic camera doesn’t mean your photos will be fantastic. It’s not the camera that takes the pictures – it’s the photographer.

The camera, in our project management analogy, are the mechanics of project management. The person behind the camera is the project manager. Just as the photographer has to know how to adjust the camera to capture the perfect photo, so does the project manager adjust the controls within project management to deliver on the project’s demands.

Good photographers and good project managers have much in common: experience, a foundation in the fundamentals, and a willingness to learn. At the core, I believe, is an ability to capture a vision – and then process that vision for others to see.

Projects Tell a Story

If you don’t like photography maybe you’ll like stories.

Projects, like a good story, have a beginning, a middle, and a satisfying end. Think back to any project you’ve managed or worked on. Can you recall the beginning, middle, and a Hollywood ending?

The story for all projects is that they move through five process groups to get from start to finish. Within each process group there are key activities which help a project move along. Figure 2 demonstrates the flow of a project through the five process groups.

Initiate a project

This process group starts all the fun. In this group the business need for the project is identified, some initial solutions may be proposed, and the project manager is selected.

The most important document to come out of this group is the project charter. The project charter authorizes the project work and assigns the project manager the power to complete the project on behalf of the project sponsor. The project sponsor is typically someone high enough in the organizational hierarchy to have power over the resources that need to be involved in the project. (Having a weak sponsor for your project can also, unfortunately, lead to cheap tequila.)

Planning the project

In order to plan the project manager must know what the project will create. The project manager and the project stakeholders – the people that have a stake in the project outcome – have to determine what the desired future state is. A dreamy wish list won’t work. The project demands exact requirements. If you don’t know what the project should create how will you ever get there?

Once the project requirements have been agreed upon then the project manager, the project team, and in some instances the project stakeholders will create a plan on how to achieve the project objectives. This isn’t a one-time process. Planning is an iterative process that happens throughout the project duration. Planning is a cornerstone of project management – skip planning or do it half-heartedly and the project is doomed.

Executing the Project

Ever hear the quip, “Plan your work and then work your plan?” This is the working part. The executing process group is the project team executing the project work according to plan — and the project manager working with any vendors that may be in involved in the execution or support of the deliverables needed for the project completion.

Controlling the Project

Control freaks need not apply. Controlling isn’t about micromanaging – it’s about compliance with the project plan. As you can see in Figure 2, there’s balance between execution and control. The project manager works with the project team, not over them, to ensure that they’re doing the work as it was planned. And if not? Then the project manager makes corrective actions to get the project back in alignment with the project plan.

Controlling is also about balancing the time, cost, and scope constraints as the project moves along. The project manager has to measure, compare, and adjust controls within the project to ensure project success. If we do not measure we cannot improve.

Closing the Project

Aaah – closing. This process group centers on closing out the project accounts, completing final, formal acceptance of the project deliverables, finalizing any time, cost, or quality reports, completing the project’s lessons learned documentation, and finalizing any financial or procurement audits. The project manager may have to complete a review of each team member, a review of the vendors, and a review of their own actions in the project.

Project closure also involves some rewards and recognition. For some, this means bonuses, vacation time, or other rewards. If this isn’t appropriate or available in your organization the project manager should at least verbally reward the project team for their hard work and a job well-done (assuming the project was done well).

Putting it all Together

As you know projects are short-term endeavors to create a unique product or service. Projects are out of the normal duties you do as part of your operations. Projects are constrained by time, cost, and scope — and other constraints such as regulations, resources, or even vendors.

The Iron Triangle of project management posits that all projects are constrained by time, cost, and scope. If one angle of the project is out whack the whole project suffers.

Projects, and technically even project phases, move through five process groups: initiating, planning, executing, controlling, and closing. Each process group has key activities that lend to a successful project. I believe the most important group is planning. Without planning the project is destined for failure.

What we’ve discussed in this intro to project management is a good foundation for how projects are to operate, their constraints, and a some challenges every project manager faces. On top of this strong foundation there are nine knowledge areas which also affect a project’s success:

1. Project Scope Management

2. Project Time Management

3. Project Cost Management

4. Project Quality Management

5. Human Resources Management

6. Communications Management

7. Project Risk Management

8. Project Procurement Management

9. Project Integration Management

For each of these knowledge areas I’ve written an article which explains their characteristics and how they contribute to your projects.

For now know this: projects are successful based on the ability of the project manager to lead, manage, and motivate the project team to complete the project plan. The project plan supports the vision the project manager has inherited from the project stakeholders. If the project manager and the project stakeholder don’t have the same vision of the desired future state the project is doomed.

Projects fail at the beginning, not the end.

“Manage from the bottom up; not just from the top down; this creates personal commitment and accountability.” – Bryce’s Law

INTRODUCTION

A couple of months ago we started a free service to analyze a person’s style of management. Through our “Bryce Management Analysis,” a manager answers a series of questions (30 in all) and, based on his responses, we produce a report which assesses his style of management as well as other attributes. For details, see:

http://www.phmainstreet.com/mba/bma.htm

The data collected from these surveys has confirmed a lot of my suspicions; that companies are regressing back to a Theory X form of management. Over the last twenty years we have witnessed a dramatic swing from a Theory Y or Z form of management, back to Theory X. Whereas workers used to be empowered to make decisions and tackle assignments (a la Theory Y or Z), managers today tend to micromanage every action or decision in their department. Workers are told what to do, how to do it, and when it has to be done, with little regard for their input. We see this not only in the corporate world, but in nonprofit organizations as well. The result is that organizations today are run by control freaks who would be more content working with robots as opposed to human beings. This mentality has resulted in an apathetic workforce that doesn’t trust management. It also breeds contempt and disloyalty for management, as well as making for some excellent fodder for such things as Dilbert and NBC’s hit comedy, “The Office.”

Although there are instances where a Theory X form of management can work effectively, it nonetheless represents a top-down unidirectional “master-slave” relationship. Theory X can work well in certain crisis situations, such as “crunch-time” projects, but it is hardly conducive for a normal mode of operation in today’s society. Let me be clear on this, under a Theory X form of management, project planning, estimating, scheduling, reporting and control is performed top-down. Instead, a bi-directional approach is recommended which is a critical aspect of the Mini-Project Manager concept.

THE CONCEPT

The Mini-Project Manager (MPM) concept is based on our experiences in several I.T. shops over a number of years and was first described in the Project Management activities of our “PRIDE” methodologies dating back to 1971. Unlike Theory X, the MPM concept seeks to empower workers and make them more responsible for their actions. It promotes more management and less supervision. Actually, under the MPM concept, the individual is expected to act professionally and supervise themselves.

There are still some top-down activities to be performed by management, such as project planning where projects are defined and prioritized. Further, managers select and allocate human resources to participate in project assignments. It also includes establishing project Work Breakdown Structures (WBS; e.g., phases, activities, tasks) and precedent relationships between such structures. Here, the manager relies on such things as Skills Inventories, Resource Allocations, Calendars, and Priority Modeling tools.

After projects are assigned, workers estimate the amount of effort needed to perform the work. This is a critical aspect of the MPM concept and is typically not found in today’s Theory X environments. Here, the worker is asked, “What do you think?” But understand this, the worker’s estimate is an expression of his personal commitment to the work involved. If the manager does not agree with the estimate, he may ask the worker to rationalize his estimate. If the manager is unhappy with the answer, he may elect to give the assignment to someone else (perhaps another employee or a contractor). Nonetheless, the estimate is an expression of commitment by the person.

Based on the estimate, the manager then calculates the project schedule. Whereas the worker developed the estimate, the manager computes the schedule. Here, the manager considers the project’s WBS and precedent relationships. More mportantly, the manager considers the Indirect and Unavailable time affecting the worker. This means the MPM concept does not subscribe to the “Man Hour” approach to project estimating and scheduling. I have discussed the differences in the use of time in many other articles, but in a nutshell we view time as:

AVAILABLE TIME – this is the time workers are available to perform work; e.g., Monday through Friday, 9:00am – 5:00pm.

UNAVAILABLE TIME – this is the time when workers are not available for work; e.g., weekends, holidays, vacations, and planned absences.

Available Time is subdivided into two categories:

DIRECT TIME – representing the time when workers are performing their project assignments and, as such, estimates are expressed in Direct Time.

INDIRECT TIME – interferences which keep workers from performing their project assignments. For example, meetings, training classes, reviewing publications, telephone calls and e-mail, surfing the Internet, and breaks.

The relationship between Direct and Indirect Time is referred to as “Effectiveness Rate” which is an analysis of a worker’s availability to perform project work. For example, the average office worker is typically 70% effective, meaning in an eight hour day a worker spends approximately five hours on direct assignments and three on indirects. Effectiveness Rate is by no means a measurement of efficiency. For example, a highly skilled veteran worker may have a lower effectiveness rate than a novice worker with less skills who has a higher effectiveness rate; yet, the veteran worker can probably complete an assignment faster than the novice. It just means the novice can manage his time better than the veteran worker. Again, what we are seeing is the individual worker being personally responsible for supervising his own time. Interestingly, a manager typically has a low effectiveness rate as he typically has a lot of indirect activities occupying his time. For example, it is not unusual to find managers with a 20-30% effectiveness rate.

Returning to scheduling, the manager uses the worker’s effectiveness rate when calculating project schedules. If the worker’s estimate is such that it greatly impacts the schedule, the manager may consider alternatives, such as influencing the worker’s indirect time (eliminating interferences) and unavailable time (work overtime or on weekends, possibly cancel vacations, etc.).

This brings up another important aspect of the MPM concept, the manager is responsible for controlling the work environment. In addition to the physical aspects of the job such as the venue and tools to be made available to the worker, it also includes managing Indirect Time. For example, if a worker is working on a project assignment on the critical path, the manager may elect to excuse the worker from meetings and training so that he can concentrate on the project assignment. Whereas the individual worker is concerned with managing his Direct Time, the manager controls the Indirect Time. It is important to understand that nobody can be 100% effective; for nothing else, we as human beings need breaks so that we can refocus our attention on our work.

The “Effectiveness Rate” technique serves two purposes: it builds reality into a project schedule, and; it provides a convenient mechanism for a manager to control the work environment. For example, a manager may decide to send someone to a training class to develop their skills (representing Indirect Time). By doing so, he is weighing the impact of this decision against the worker’s current assignments.

As workers perform their project tasks, they report their use of time (representing another “bottom-up” characteristic of the MPM concept). In addition to reporting time against assignment, workers are asked to appraise the amount of time remaining on a Direct assignment (not Indirects). This is referred to as “Estimate to Do” which is

substantially different than the “Percent Complete” technique whereby workers are asked where they stand on an assignment. The problem here is that workers become “90% complete” yet never seem to be able to complete the last 10%. Under the “Estimate to Do” approach, the worker estimates the amount of time to complete a task. To illustrate how this works, let’s assume a worker estimates 30 hours to perform a task. During the week, he works 15 hours on the task. He is then asked how much time remains on it. Maybe its simply 15 hours (whereby the worker was correct on his estimate) or perhaps he determines the task is more difficult than he anticipated and 25 hours remain (15 hours performed + 25 hours “to do” = 50); conversely, perhaps he found that the task was easier than imagined and only 5 hours remain (15 hours performed + 5 hours “to do” = 20). Either way, this will affect project schedules and the manager must then consider the repercussions and take the necessary actions. “Estimate to Do” is another example of where the individual worker is asked, “What do you think?”

Although the reporting of time can be performed in any time cycle, we recommend a weekly posting. This can be performed either with Project Management software or using a manual system involving Time Distribution Worksheets. Either way, it is important for the manager to review each worker’s distribution of time (including Direct, Indirect, and Unavailable time) and their effectiveness rate for the week. This review should not be considered frivolous as the manager should carefully scrutinize the worker’s Direct and Indirect time as they might impact project schedules.

A good Project Management system should have the ability to “roll-up” time reports into departmental summaries for analysis by the manager. For example, a departmental effectiveness rate can be calculated thereby providing the manager with a means to study which workers are working above or below the departmental average. Again, you are cautioned that this is not an efficiency rating and workers should not necessarily be competing over who has the highest effectiveness rate. Accurate time reporting is required to make this work properly.

Both the individual and departmental effectiveness rates should be plotted on line graphs to allow the manager to study trends, as well as determining averages over a period of time; e.g., three months (quarterly) or annually.

IMPLEMENTATION

Implementing the MPM concept requires a good Project Management system (either automated or manual) and a good attitude by all of the participants involved, both managers and workers alike. Some people resist the concept as it forces accountability. Now, instead of the manager making an estimate, the worker is charged with this task, something that doesn’t sit well with some people who shirk responsibility. Further, some Theory X managers falsely see it as a threat to their control and authority. However, most people welcome the MPM concept as it represents more freedom and empowerment. This helps promote project ownership by the workers as they now feel their input is heard by management, which leads to improved corporate loyalty, trust, harmony, and teamwork.

By encouraging worker participation in Project Management, they tend to act more professionally and responsibly in project activities. Interestingly, as workers are given more freedom, they are forced to become more disciplined and accountable at the same time.

CONCLUSION

It was back in 1982 when Dr. William Ouchi wrote his popular book, “Theory Z,” describing Japanese management practices empowering workers. And it was in 1986 when President Ronald Reagan advised, “Surround yourself with the best people you can find, delegate authority, and don’t interfere.” Keep in mind, this was twenty years ago. A lot has happened in the last twenty years; the Baby Boomers have been succeeded by Generation X, who is also being succeeded by Generations Y and Z. In the process, socioeconomic conditions have changed as well as the management landscape. Frankly, I think a lot of the management practices of today are dehumanizing. There is little concern for the people side of management, only numbers and technology. Its no small wonder that workers are becoming more socially dysfunctional.

To change this, I recommend that managers manage more and supervise less. And this is the heart of the Mini-Project Manager concept.

For a sample Time Distribution Worksheet, see:

http://www.phmainstreet.com/mba/pride/iw019.jpg